Who we are
Waypoint Medical Ltd operates the website at waypointmedical.co.uk. We provide medical equipment leasing and specialist services within surgical and operating environments across the United Kingdom.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Waypoint Medical Ltd is the data controller.
If you have any questions about this policy or how we handle your data, please contact us at info@waypointmedical.co.uk.
What information we collect
We collect information you provide directly to us when you complete the enquiry form on our website. This may include:
- Your first and last name
- Your organisation or employer
- Your email address
- The service you are enquiring about
- The content of your message
We do not collect sensitive personal data, payment information, or any data from minors.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry
- Provide information about our services that you have requested
- Follow up on our correspondence with you
We will not use your data for automated decision-making or profiling, and we will not send you unsolicited marketing communications without your explicit consent.
Legal basis for processing
We process your personal data on the basis of legitimate interests (UK GDPR Article 6(1)(f)) — specifically, to respond to enquiries submitted voluntarily through our website contact form. Where you have requested specific information or a follow-up, we may also rely on contract performance or consent as our legal basis.
Who we share your data with
Your enquiry details are shared internally with relevant members of the Waypoint Medical team only. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Our website uses Google reCAPTCHA to protect the contact form from spam. This service is operated by Google LLC and is subject to Google's own Privacy Policy and Terms of Service.
We do not use tracking cookies, advertising networks, or analytics platforms that collect personal data. This website does not use Google Analytics or any similar third-party tracking tools.
How long we keep your data
We retain enquiry correspondence for up to 24 months from the date of your initial contact, after which it is securely deleted. If a business relationship develops from your enquiry, we will retain relevant records in line with our contractual and legal obligations.
Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data where there is no legitimate reason to retain it
- Right to restrict processing — you can ask us to limit how we use your data
- Right to object — you can object to processing based on legitimate interests
- Right to data portability — you can request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@waypointmedical.co.uk. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
Waypoint Medical Ltd
info@waypointmedical.co.uk
waypointmedical.co.uk